The business-to-consumer sector is particularly characterized by profound changes around digitalisation throughout all business processes, diversity & inclusiveness, sustainability and circularity, omni-channels and social media. All imposing substantial challenges to traditional business models. Virtually unlimited availability of data, globalized trends and fast changing consumer behavior are making people more than ever the decisive factor for business success.

Consumer Products, Retail as well as Fashion and Luxury Goods are above-average challenging industries: They are volatile, have demanding and complex customer groups, requiring creative, individualized marketing strategies faster supply chains and are subject to constant change. What unites them all, whether they are retail, (luxury) consumer goods, or tourism companies, is the need for experienced and innovative leaders. These leaders must understand social trends and the possibilities of data analytics and new digital technologies, drive creativity, foster growth, increase efficiency, and deliver inspiring customer experiences.

The bar for leaders in Consumer and Retail is being raised constantly as consumer behavior as well as the outside world is becoming more complex. The challenge is to offer the consumer an end-to-end world class individualized experience which can only be realized by integrating and aligning a smooth omnichannel strategy with excellent supply chain and operations.